TECHNICAL SERVICES & SUPPORT

Pennant takes a “Through Life Support” approach to Technical Services and Support for both Pennant and third-party training systems in the regulated sectors. Pennant can plan, implement and manage every stage of your support life cycle.

Our dedicated support services department has a core level of qualified and experienced engineers, providing us with the skills and knowledge to establish Pennant’s reputation for delivering highly professional, reliable and cost-effective customer support services. Pennant’s proven track record in providing support services across a wide range of training solutions. When Pennant design new equipment the support and training requirements are a major consideration.

SUPPORT TEAM

Our dedicated team come from varied backgrounds, but all have extensive experience, knowledge and competence in maintaining, repairing and modifying Pennant and third-party training devices.

HELP DESK

We have an established help desk facility that has been implemented to support various customers. Pennant will provide technical support and will endeavour to provide an initial response.

TECHNICAL PUBLICATIONS

We have more than 50 years’ experience and progressive technical development in the field and we are confident that our offer is comprehensive, professional and competitive.

To back up the Support personnel, Pennant have  dedicated Software, Engineering, Technology Based  Training and Manufacturing departments each  containing staff that can assist with both onsite and  in-house repairs
There is a close working relationship  between all the departments and this has consistently  been utilised to provide back up to the Support  engineers in existing Support contracts, providing  maximum flexibility and availability of qualified  maintenance personnel
Pennant believe it is essential to exceed customer  expectation. This is achieved by successfully meeting  all Service Level Agreements (SLAs) and Key  Performance Indicators (KPIs)
Pennant has a well-established reputation for  delivering highly professional, reliable and cost  effective Customer Support Services.

CONTACT US

ADDRESS

Pennant Court, Staverton Technology Park, Cheltenham, GL51 6TL

PHONE

+44 (0)1452 714 914

Get In touch